Frequently Asked Questions
Here you’ll find answers to common questions you may have.
Q1: Does <span class="dot_blue">dot</span> keep my child secured in the high chair?
Q2: What is the best way to clean <span class="dot_blue">dot</span>?
Answer: Wash dot with dish soap and warm water before initial use. You will want to wipe dot clean after each meal. For further cleaning wash with dish soap and warm water. dot may also be washed on top rack of your dishwasher. Always remove straps before washing in dishwasher. Straps may be hand washed.
Q3: How do I attach the straps?
DOT FAQ:3
How To Attach Strap
- With underside of the tray facing up,
- and the longer side of the T strap flap facing up,
- insert into slot on one side of tray.
- Pull back tightly to secure.
- In the same manner, insert the other T strap into the slot on the opposite side of tray.
- Pull back tightly to secure.
Q3: How do I attach the straps?
DOT FAQ:3 How To Attach Strap
- With underside of the tray facing up,
- and the longer side of the T strap flap facing up,
- insert into slot on one side of tray.
- Pull back tightly to secure.
- In the same manner, insert the other T strap into the slot on the opposite side of tray.
- Pull back tightly to secure.
Q4: How do I remove the straps?
DOT FAQ:4 How To Remove Strap
- With underside of tray facing up, pull strap in toward tray.
- Push larger flap of T strap down
- and through slot to remove.
Q4: How do I remove the straps?
DOT FAQ:4 How To Remove Strap
- With underside of tray facing up, pull strap in toward tray.
- Push larger flap of T strap down
- and through slot to remove.
Q5: Does it matter which strap goes on which side?
Answer: No, it does not matter, however, you may feel more comfortable one way or the other. Try the strap both ways and see what works best for you.
Q6: How do I attach <span class="dot_blue">dot</span> to a high chair?
DOT FAQ:6 How To Attach Tray to Highchair
- ALWAYS secure child in high chair using high chair restraining system.
- Place tray on high chair arms and push slowly toward child.
- Pull long strap under seat to buckle to short strap
- Pull hanging strap firmly to tighten.
- Check the tray to make sure it is secured tightly.
Q6: How do I attach <span class="dot_blue">dot</span> to a high chair?
DOT FAQ:6 How To Attach Tray to Highchair
- ALWAYS secure child in high chair using high chair restraining system.
- Place tray on high chair arms and push slowly toward child.
- Pull long strap under seat to buckle to short strap
- Pull hanging strap firmly to tighten.
- Check the tray to make sure it is secured tightly.
Q7: What are the dimensions of <span class="dot_blue">dot</span>?
Q8: What is the tray made of?
Answer: dot is made of High Density Polyethylene (HDPE). HDPE is considered one of the safest plastics in use today.
Q9: Is <span class="dot_blue">dot</span> recyclable?
Answer: Yes, HDPE is easily recyclable.
Q10: What is your shipping policy?
Answer: See full shipping policy here.
Q11: What is your return policy?
Answer: If you’re not completely satisfied with your purchase of dot, you may return it within 30 days for a refund. You will be responsible for return shipping charges. See full return policy here.
Q12: Do you offer promo codes?
Answer: Sign up with your email address here to receive future promo codes and updates.